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Windshield Repair
Why would you repair a windshield?
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Massachusetts law now requires glass repair where the
damages are minor and fall outside the critical viewing
area, including a crack of 6 inches or less, a stone
break (commonly called "bulls-eye"), and star breaks,
which are less than one inch in diameter.
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However, a safe windshield repair can be accomplished
anywhere on the windshield, as long as it does not impair
the driver's direct line of vision. Speak to your glass
company representative to see if the damage to your
windshield qualifies.
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If you decide to have your windshield repaired using our
Glass Program, it will be done at absolutely no charge
to you.
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Repairing eliminates the need to break the seal between
the windshield and the vehicle - an important safety
factor as windshields are a structural component of your
vehicle.
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Your safe drive away time is significantly reduced. Repair time is generally under one hour.
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Repairing restores the structural integrity of your windshield.
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Your safety and satisfaction are important to us. We
will only recommend a windshield repair when we know
that the repair will be a safe one. We also guarantee
the repair and if, for any reason, the repair is
unsatisfactory, we will pay to replace the windshield.
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Since there is little or no waste material, the process helps the environment.
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In addition to providing a convenient service to our
policyholders, repairing your windshield assists in
lowering costs, helping keep insurance rates sensible.
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Is Your Windshield A Candidate For Repair?
If you are able to answer YES to the three questions
below, your windshield may be a good candidate for repair.
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Is the windshield damage less than 6" long?
|—————— 6"——————|
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Is the damage located outside of the driver's critical viewing area (area in red) as in the picture below?
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Does your damage appear similar to one of the examples below?
What do I need to do next?
As a Travelers of Massachusetts policyholder, the
process is convenient! Simply contact your agent, or
you may call 1-877-4 CLAIM 6 (1-877-425-2466).
Follow the voice prompts to contact the Travelers
of Massachusetts Glass Unit call center where a glass
service representative will assist you in arranging for
the repair or replacement of the damaged glass. Our
Travelers of Massachusetts glass service representatives
are fully trained in glass claim processing and they have
the necessary skills to guide you through a quality
windshield repair and glass replacement.
You may select your own glazier or choose one from our
preferred network by contacting a Travelers of Massachusetts representative.
We will pay reasonable and customary rates for work done outside of our preferred
provider network.
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To report a claim, call 1-877-4 CLAIM 6 (1-877-425-2466)
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