Homeowner Claims

What you need to know in the event of loss or damage to your home.

The first step is to report your claim. Simply call: 1-877-4 CLAIM 6 (1-877-425-2466)

We have representatives available 24 hours a day, 7 days a week, 365 days a year.
It is helpful to have your policy number when you call. By calling us directly, we can begin handling your claim right away.

Already reported a claim? Click here to view claim status.
After reporting your loss to us, here's what you can do to help:

Now what?
After you've reported a claim, the following information will help you through the process.

1. Protect Your Home from Further Damage
   You may find it necessary to take immediate steps to prevent further damage. Your policy will pay for "reasonable temporary or permanent repairs confined solely to protecting property from further damage." You may choose a contractor or make these repairs yourself. In either case, save all bills and keep an accurate record of expenses in order to file a claim for them.
2. Obtain an Estimate
   Ask your contractor for a complete estimate of the cost to repair all damage related to the loss. Such an estimate should include:
   
   • A complete breakdown of the damaged area(s).
   • An itemized list that specifies the quantity and cost of materials needed for repairs.
   • The amount and cost of labor to do each part of the job.
3. Separate Damaged and Undamaged Property
   Your claim adjuster will need to inspect all damaged property. If you are in doubt about any item, include it with the damaged property.
4. Itemize Your Contents Loss
   Your claim adjuster will give you a Statement of Loss form to help you itemize all damaged personal property. You should begin to fill out this form as soon as possible. Information you will need to gather in order to complete this form include:
   
   • A description of the damaged or destroyed property (manufacturer or brand name and place of purchase, if known.)
   • The age or approximate date of purchase.
   • The cost to replace each item at today's prices.
   • Remember to list only damaged items for which you intend to file a claim.

Providing as much information as possible to your claims adjuster will make the process that much easier.

To report a claim, call 1-877-4 CLAIM 6 (1-877-425-2466)