The information you need to get back on the road quickly.
Your Appraisal
A Travelers of Massachusetts appraiser will conduct an initial
inspection of your vehicle and will provide a copy of the
appraisal to you. You may take your car or truck to the
body shop of your choice
with your appraisal. The initial appraisal is for visible
damage only and is not an authorization to repair the vehicle.
The owner of the vehicle must authorize repairs.
View a list of Drive-In Appraisal Locations.
Additional Damage/Supplements
If additional, related damage is found on the car that was
hidden at the time of the original inspection, the body shop
should contact Travelers of Massachusetts. We will arrange to
inspect the additional damages and write a supplemental
appraisal if necessary.
Total Loss
If your vehicle is a total loss, a claim handler will contact
you to explain the settlement process to you. We may want to
move your vehicle to a salvage facility, and your cooperation
is necessary to help get the vehicle released and have your
personal belongings removed from the vehicle before it is
moved.
Deductible
Deductibles apply to most comprehensive losses, such as fire
or vandalism. A deductible will also apply to collision losses
in certain circumstances. Your claim handler will answer any
questions you may have regarding deductibles.
Rental
You may have purchased rental reimbursement coverage with your
policy. Several levels of coverage are available, and you
should contact your claim handler to confirm your coverage.
Your claim handler will also be able to put you in touch with
a rental agent to help you with your needs, or you can call
directly:
1-800-RENT A CAR (1-800-736-8222)
Please have your claim number available.
Surcharge
Surcharges are mandated under Massachusetts law in certain
circumstances. You will be surcharged if you are more than 50%
at fault for the accident and Travelers of Massachusetts has
paid more than $500 either for your collision damage or for
damage to property owned by other parties. The surcharge
notice will include instructions as to the process, including
how to appeal the surcharge.
Salvage/Aftermarket Parts
As required by regulations that govern the appraisal process,
your appraisal may include parts that are of like kind and
quality as the original manufactured parts. The parts may be
used or from aftermarket suppliers and are documented on your
damage appraisal.
Betterment & Depreciation
Certain parts on your vehicle will wear from use and, as a
result, depreciate in value. If any of these parts need to be
replaced as part of your loss, your appraisal may include a
deduction for betterment or depreciation of those parts.
Lienholder
If you have a lease or loan outstanding for your automobile,
there will be a lienholder listed on your policy. In this
case, it is our obligation to name the lienholder on the check
that is mailed directly to you for the damage to your auto.
You should contact your lienholder before you attempt to
negotiate the check.
Registered Shops & Referral Lists
Travelers of Massachusetts has a list of
registered body shops
within the county in which you live and/or work to choose
where to have your automobile repaired. These shops have met
at least minimum requirements to be on this list. Certain
shops have signed a contract with Travelers of Massachusetts
to guarantee the quality of the materials and workmanship used
in making the repairs. These shops are shown in bold print
. Travelers of Massachusetts will be happy to explain the
referral shop program to you.
Our Service Standards
We are confident in our ability to meet or exceed our
customers' expectations. We are here to handle your claim as
professionally and promptly as possible. If you have any
questions regarding the repair of your automobile, please call
your appraiser at 1-877-4 CLAIM 6 (1-877-425-2466).
To report a claim, call 1-877-4 CLAIM 6 (1-877-425-2466)
